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Refund Policy

Cancellation Policy

If you wish to cancel your order, you must submit a cancellation notice immediately. Our Human Way Center team work incredibly fast to make sure that you get your tea as soon as possible!

You must send us a cancellation notice within two hours of your order to ensure that we have not already shipped it out! Your order can only be refunded if you have sent us your cancellation notice within this time. All cancellation notices should be sent to our Customer Service team with the subject Order Cancellation. Our office hours are MF 9 am - 5 pm EST.


Return Policy

This Return Policy is applicable to the original purchaser of a Human Way Center product only. If you are not fully satisfied or the product is delivered in a damaged condition, Human Way Center may accept returns or exchanges of the product purchased directly from Human Way Center through only when all of the following conditions are satisfied:

  • The product must be received by Human Way Center within 30 days of purchase; no returns will be accepted after this time period;
  • The original purchaser must provide the receipt or invoice as received when the order was placed directly from Human Way Center; and,
  • The product must be unopened and unused.
  • In addition, if the product is damaged or an item is missing, a picture of the product at the time of delivery must be provided.
  • Human Way Center blends does not promise or guarantee any specific result or effect from using our teas, shakes or other products. Human Way Center shall be obligated to ensure the product is safe and meets the satisfactory conditions up until the point of delivery. Dissatisfaction with the results of the product will not be grounds for a refund.

Coupon Code Regulations and Restrictions

Only one coupon may be used per purchase and cannot be combined with any other deal. Sales, Flash Sales and Coupons that have expired can not be applied after the expiration date. Any refunds will be refunded with the amount purchased at the time of purchase. If a coupon was used at the time of purchase and the order is refunded, the amount will reflect the purchase including the coupon used.

Coupons cannot be applied retroactively to orders. Once an order has been placed, whether using a coupon or not, no coupon can be applied to that order. Coupons cannot be switched out or replaced retroactively on orders already placed.

If returning items for a refund that were purchased using a coupon code, the price of the order at the time of purchase is what will be refunded, provided they meet our Terms & Conditions on Returns *.